Shipping & returns
Last updated 2026-09-27
Where orders ship from
Every order ships from our own stock in Dunn Loring, Virginia. Nothing ships from overseas, so there are no customs delays on your side.
Handling and tracking
Orders ship within 2 business days. Tracking appears on your TikTok Shop or eBay order page as soon as the label is printed; the carrier is shown there.
Returns
eBay listings accept returns within 30 days. TikTok Shop orders follow TikTok Shop’s return policy. Cosmetics and food are accepted back unopened.
Something wrong with an order? Write to hello@awensora.com with the order number and we will sort it out.